Contact Information

Office Address: I do not provide an office address, as I work from home and wish to protect my family’s privacy. However, I am happy to conduct interviews with you using Zoom at our mutual convenience. A good place to start is my free initial consultation below - or browse my legal services to find the consultation that suits your needs.

Payment Terms

You may choose to pay for your purchases from my website using Paypal or EFT deposit to my bank account. EFT is preferred from Australian customers to avoid Paypal fees. I will email your tax receipt to you after your payment clears in my account. Please let me know if there is any issue, or you do not receive a receipt. Where applicable, more detailed payment terms are provided in the specific terms of service or terms of purchase above.

PAYMENT PLANS

I never want someone to go without legals for their business because they can't afford them, so I am always very happy to offer payment plans. Please don't hesitate to let me know if you need to split your payment over up to six months, or negotiate a more flexible payment schedule. However, payment plans are offered for your convenience only, so you can spread your payment out over time. You are still committed to paying the whole amount, even if you change your mind about your purchase, as you have had access to my intellectual property, or I have completed work for you. It is your responsibility to ensure you have sufficient funds to make payment instalments on time.

OVERDUE PAYMENTS

Other than for DIY Packs and program purchases (which are invoiced in advance), I send my invoice after the consultation or when the work is complete. Payment is due within 14 days of the date on the invoice. If I have not received payment after 14 days, I will send you a reminder. I will continue to send weekly reminders after that until payment is received. After the first reminder, an administrative fee of $27.50 (inc. GST) will be added to the total amount due for every reminder sent. This is because having to nag you for my payment is not pleasant or fair to me. If there is a problem with payment, please contact me as soon as possible to make alternative arrangements and avoid incurring this administrative fee. If an invoice is more than 90 days overdue, you agree to pay all costs, including debt collection agency fees and solicitor’s costs, that I may incur in taking steps to recover any money that you owe to me, whether or not legal proceedings are issued in relation to the debt. 

Delivery

DIY PACKS

All DIY Packs and document products for sale on this website are provided by download. Please see the DIY Pack Terms of Purchase for more information.

If you pay by Paypal, the confirmation screen will include a download link. If you pay by direct deposit, I will email the documents to you within 12 hours of your payment clearing my account.

You can also login to your Carefree Counsel account to access the downloads HERE. 

CONSULTATIONS

All consultations are online - please see my appointment policy below and the terms of service relevant to that consultation. All paid calls are invoiced AFTER the call (except for Update Your Legals).

COURSES & SERENITY CONNECTIVE MEMBERSHIP

Course and membership content is accessed through my CONTENT PORTAL. I will also send out emails to assist you with the onboarding process, which I am always trying to ensure is as smooth and user-friendly as possible. If anything is unclear or confusing, I encourage you to reach out to me so I can assist you directly.

Appointment Policy

All consultations are provided using Zoom. First, you need to book an appointment using my booking calendar. Reschedule requests through Acuity (using the link in your confirmation of booking email) need to be made at least 4 hours before the appointment time. 

Acuity will confirm your appointment the day before and will provide you with the Zoom link. It is your responsibility to be available at the specified time. If you are not available, I will try to make contact with you via email and/or phone for 15 minutes past the appointment time, and then I will cancel the appointment. I understand that life happens so I will always offer you an opportunity to reschedule.

I am human too, and very very rarely I may miss a consultation. If this happens I will apologise profusely and hope that you will be as understanding of me as I try to be when our positions are reversed. If I realise I can’t make an appointment for some reason, I will try to give you as much notice as possible. I will offer you an opportunity to reschedule and if urgent, I will fit you in outside my normal consultation hours.

Please be aware that I homeschool 3 children. While I do my best to run a professional service, sometimes my kids need me, or are not entirely cooperative in waiting for my attention. They have been known to occasionally interrupt a call. If this is a problem for you, please let me know well in advance of the scheduled time. On the flip side, I am very child friendly. I don't mind at all if you are breastfeeding or have a toddler crawling into your lap during our call. In order to get the most out of our time together, however, it is best if we can hear ourselves think.

Refund Policy

PRODUCTS & SERVICES

Please see the appropriate Terms of Purchase or Terms of Service. Terms of Purchase/Service are linked for each product or service near the Buy Now button They are also linked above. If there is no link then the following terms apply.

CHANGE OF MIND

I want you to be 100% happy with your purchases from me. However, I also need to feed my family, so there are reasonable boundaries around this. if you are not totally satisfied with your purchase, please email contact@carefreecounsel.com within 24 hours of purchase so we can discuss your concerns and try to negotiate a win/win solution. Specific products and services may have their own terms which override this. 

MINOR PROBLEM

All sorts of things can go wrong when purchasing documents or courses online. If you have a problem, let me know asap, and I will do my best to fix it as quickly as I can. I will offer a full refund for any physical or technical problems or errors which cannot be resolved to our mutual satisfaction within 48 hours of your purchase. If you have an issue with a service I have provided, please contact me immediately at the above email address to discuss the issue.

MAJOR PROBLEM

A major problem is one which cannot be fixed or is too difficult to fix within a reasonable time. It is something that would have prevented you purchasing the product or service if you had known about it in advance. When there is a major problem, you have the right to choose whether you would prefer to:

• Cancel your purchase and receive a refund: if you would like to receive a refund due to a major problem, you must contact me within 48 hours of downloading the product, gaining access to the content or receiving the service. Please make sure that you clearly explain the issue that you have experienced and why you believe it to be a major problem. If I agree that there is a major problem and that I am unable to fix the issue for you, I will process your refund within 14 days. 
• Seek compensation for the difference between the price paid and the value of the product or services actually provided: if you discover a major problem and wish to cancel your purchase after 48 hours, you must tell me as soon as you become aware of the issue. I will negotiate with you in good faith to determine whether you are entitled to a refund based on the nature of the problem, the time since purchase and what is reasonable and fair to us both under the circumstances.

CONSUMER GUARANTEES

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:

• replacing the goods or providing the services again; or
• if I am unable to do so within a reasonable time, refunding you the full amount that you paid to me.

Indemnity

I do not make any guarantees or warranties about the accuracy of any material displayed on my website or in my products or programs, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

While I make all reasonable efforts to ensure that this website and my services, products & programs meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

All sorts of things can go wrong when purchasing documents or courses online. If you have a problem, let me know asap, and I will do my best to fix it as quickly as I can. I will offer a full refund for any physical or technical problems or errors which cannot be resolved to our mutual satisfaction within 48 hours of your purchase. If you have an issue with a service I have provided, please contact me immediately at the above email address to discuss the issue.

You take full responsibility for your implementation of any suggestions that I make during any consultation with me, including an initial consultation. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, ask me questions, do your own research, and make informed choices about how to proceed. You agree to indemnify me against all consequences arising directly or indirectly from your choices, unless I have breached my professional responsibility to you.

You expressly agree that if this indemnity is unenforceable for any reason, my total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to me for my products or services.

Intellectual Property

COPYRIGHT & TRADE SECRETS

The content of this website and in all my programs, resources and ebooks is protected by copyright laws and treaties around the world, with all rights reserved. You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website. You may store, print and reproduce the publicly available content that I supply solely for your own personal use, and only if I am clearly acknowledged as the source.

If you are participating in a program or membership I have created, content may be printed or downloaded to a local hard disk strictly to support your activities as a business owner. Program & membership content contains my trade secrets that are offered exclusively to participants. It is an essential condition of participation that you agree that you will not provide extracts of any program or membership content to anyone else without explicit written consent.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited. You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.

TRADE MARKS

I own the unregistered trade marks, logos, and service marks displayed on this website, including:

• Carefree Counsel™ 
• Contracts that Care™
• Castle Quest™
• Serenity Connective™

These trade marks may not be used in connection with any other product or service without a licence, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages me or my business.

Respectful Communication

I have turned comments off on my blog due to the overwhelming nuisance of spam bots. That doesn't mean I don't want to hear from you! Please feel free to send me your comment by email, or look for the blog post on my Facebook page, where you are very welcome to leave a comment.

If you are a participant a program or membership, you may have the ability to leave comments on posts in my Content Portal.

I reserve the right to moderate any comments made on this website, in the Facebook Groups I control, and on any of my social media pages and profiles, including deleting comments that I deem to be rude, offensive, spammy or unacceptable without any notification or correspondence with you. Keep it polite and play nicely, please.

There are specific responsibilities around engagement and confidentiality in the Terms of Participation for my larger programs and membership and these must be strictly complied with. 

Disrespectful or aggressive behaviour towards me or anybody else will not be tolerated.